Cost
- The model is CPM, the price per 1,000 impressions. Base rates are published on the "Prices and rates" page at adstart.tv.
- The final campaign cost depends on the channels, audience, period, video length and placement volume — it's shown in the campaign's "Price" section and on the issued invoice.
- Prices in the account exclude VAT; 20% VAT is added to the invoice amount. The invoice shows the amount without VAT, the VAT and the amount due.
Invoices
Billing — all your company's invoices:
| Status | Meaning |
|---|---|
| Draft | The invoice is being prepared |
| Issued | Awaiting payment by the due date |
| Paid | Payment received (in full or partly — see the "Payment" column) |
| Overdue | The due date has passed |
| Cancelled | The invoice is voided |
Invoices can be downloaded. The campaign starts airing after payment arrives (prepayment).
How to pay
- By card Visa/Mastercard — the Pay by card button (LiqPay, PrivatBank). Card data is processed only by the payment service; the portal doesn't store it.
- By bank transfer using the details on the invoice — be sure to include the invoice number in the payment reference.
Balance
An overpayment stays on the company balance. On an invoice you can tick "Use balance" — the amount is deducted from the balance; untick it to return the amount to the balance and use it for another invoice. The same balance pays for video generation — 2. Balance and paying for generation.
Acts
- The act of services rendered is available after payment and the end of the campaign.
- A reconciliation statement is generated for a period — first select the company in the switcher at the top.
Refunds
- The campaign hasn't started yet — the money is refunded in full.
- The campaign was partly delivered — the cost of the unused impression volume is refunded proportionally.
- Refunds use the same method: to a card via LiqPay within 30 days (depending on the bank), by transfer — within 3 banking days.
- Send a request to the email listed on adstart.tv with the invoice or campaign number and the reason — review takes up to 3 business days.
Full terms — in the public offer and the "Payment and refunds" section at adstart.tv.