The bot complements the portal: everything you do in Telegram is saved in the ticket on the portal, and vice versa.
Connecting
- Sign in to the portal and open your profile.
- Press “Connect Telegram” — the bot opens.
- Press Start. The bot confirms the connection.
The link is one-time and valid for 30 minutes. You can disconnect the bot in the same place, in your profile.
What the bot can do
| Action | How |
|---|---|
| Receive notifications | Automatically: new replies, status changes, onboarding tasks, due-date reminders |
| Reply to a ticket | Reply to the bot's message about that ticket |
| Create a ticket | /new Subject — description from the next line. You can also send a photo or a document with such a caption |
| See open tickets | /tickets |
| Help | /help |
Note
Files up to 20 MB sent from Telegram are attached to the ticket automatically.
Which notifications arrive
Channels (e-mail and Telegram) are switched on separately in your profile. In the portal itself notifications are always stored — see the bell icon at the top. Notifications come in the language chosen in your profile.
See also: How support works.