# Accounts, roles and contacts

> Source: https://support.adaptek.tv/docs/adstart/portal/accounts?lang=en · Language: English · Product: AdStart · Access: public · Updated: 2026-09-23
>
> How a company administrator adds users, assigns roles, keeps contacts and temporarily revokes access.

## Account and contact
- An **account** — portal login, roles and access to companies.
- A **contact** — a record about a person in the company card (manager, contracts, finance, technical, client contact); it may have no login.

The contact form doesn't create an account. When an administrator saves an account assigned to a company, the portal itself creates or links a contact with the same email.

## Roles
| Role | Can |
|---|---|
| **Advertiser administrator** | Everything in its company, including assigning managers and viewers |
| **Advertiser manager** | Create and run campaigns, creatives, reports |
| **Advertiser viewer** | View only |
| **Rights holder / sales house administrator** | Manage its company, assign managers and validators |
| **Rights holder / sales house manager** | Work with inventory and campaigns on its channels |
| **Validator** | Only approve, reject or request changes to creatives for its ad places |
| **AdStart Owner / Admin / AdOps** | The portal team |

One account can have different roles in different companies — add a separate assignment row, not a new account. A role can't be assigned above your own authority.

## Adding a user
1. **Administration → Accounts → Add account.**
2. Name, a unique email, phone (if known), status.
3. An assignment row: company → role; if needed, a description of the access scope.
4. **Save.** For the person to create a password, send an **invitation** — the link arrives at their email.

## Statuses
| Status | Meaning |
|---|---|
| Active | Can work according to their roles |
| Invited | The account is created; the password isn't set yet or the email isn't confirmed |
| Inactive | Login is suspended |

**To revoke access temporarily** — open the account, choose "Inactive" and save. **Deleting** erases the account and frees the email, but doesn't delete the company and contacts. You can't delete or deactivate your own account.

## Contacts
Keep working contacts in the **company card → Contacts**:

1. **Add contact** → type, name, email, phone, notes.
2. If needed, choose a **Linked account** — the name, email and phone are filled in from the account; you can immediately add a role in this company without changing access in others.
3. To avoid duplicates — one work email and checking the list before creating.

## Company card
Logo, website, legal details (registration code, VAT, addresses, IBAN), contracts (generated from a template: draft → generated → pending signature → signed) and contacts. Only the AdStart team changes the company's review status.