# Telegram support bot

> Source: https://support.adaptek.tv/docs/adaptek/telegram?lang=en · Language: English · Product: Adaptek · Access: public
>
> How to connect the bot, receive notifications and work with tickets from Telegram.

The bot complements the portal: everything you do in Telegram is saved in the ticket on the portal, and vice versa.

## Connecting
1. Sign in to the portal and open your [profile](https://support.adaptek.tv/account).
2. Press **“Connect Telegram”** — the bot opens.
3. Press **Start**. The bot confirms the connection.

The link is one-time and valid for 30 minutes. You can disconnect the bot in the same place, in your profile.

## What the bot can do
| Action | How |
|---|---|
| Receive notifications | Automatically: new replies, status changes, onboarding tasks, due-date reminders |
| Reply to a ticket | **Reply** to the bot's message about that ticket |
| Create a ticket | `/new Subject` — description from the next line. You can also send a photo or a document with such a caption |
| See open tickets | `/tickets` |
| Help | `/help` |

> [!NOTE]
> Files up to 20 MB sent from Telegram are attached to the ticket automatically.

## Which notifications arrive
Channels (e-mail and Telegram) are switched on separately in your profile. In the portal itself notifications are always stored — see the bell icon at the top. Notifications come in the language chosen in your profile.

See also: [How support works](https://support.adaptek.tv/docs/adaptek/support?lang=en).